Return Policy

Thank you for shopping with Variety Vault Shopify Store! We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a return and exchange policy under the following conditions:

1. Returns

We accept returns within [insert number of days, e.g., 7 days] of receiving your order, as long as the following conditions are met:

  • The item must be unused, undamaged, and in its original condition, including packaging, tags, and any accessories.
  • Items marked as "Final Sale" or "Non-Returnable" are not eligible for returns.
  • Proof of purchase (such as the order number or receipt) is required for all returns.

2. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact our customer service team at [insert email address or phone number] within [insert number of days, e.g., 7days] from the delivery date.
  2. Provide your order number, the item(s) you wish to return, and the reason for your return.
  3. We will provide you with a return authorization number and the return shipping instructions.
  4. Return the item(s) to the address provided, ensuring it is securely packed in its original packaging.

Return Shipping Costs: You are responsible for return shipping costs, except in cases where the product is defective or was incorrectly shipped. If the return is due to an error on our part, we will cover the return shipping costs.

3. Refunds

Once we receive and inspect the returned item(s), we will process your refund to the original payment method. Please note:

  • Refunds typically take 5-10 business days to process once your return is approved.
  • Shipping costs are non-refundable, except for defective or incorrect items.
  • If you received a gift and are returning it, the refund will be issued to the gift giver's original payment method.

4. Exchanges

If you would like to exchange an item, you can return the original item and place a new order for the desired product. Exchanges are subject to stock availability.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [insert email address or phone number]. We will provide a full refund or send a replacement at no additional cost to you. Please include photos of the damaged or defective item in your message.

6. Late or Missing Refunds

If you haven’t received a refund after we’ve processed it, please check with your bank or credit card company, as it may take additional processing time. If you’ve done this and still haven’t received your refund, please contact us at [insert contact email or phone number].

7. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Final sale items
  • Items purchased during special promotions or clearance sales
  • Personalized or custom products

8. Contact Us

If you have any questions about our Return Policy or need assistance, please contact our customer service team at:

  • Email:mubashiramin530@gmail.com
  • Phone: 03418889766